Location: Remote (US Based)/East Coast Preferred

Department: Customer Success

Reports To: Customer Success Lead

🏠 About Rynse:

Rynse is a fleet management software for government and enterprise organizations to handle all their vehicle services. We offer compliance tracking, expense management, and innovative payment solutions to create a system of record for vehicles. The Rynse platform enables a robust network of vendors to choose from, real-time data transparency, and tailored billing options for all fleet related services. Rynse is backed by a fantastic set of top-tier early stage funds including Autotech Ventures, Founder Collective, and Correlation Ventures.

🤩 The Opportunity:

As our Customer Onboarding Specialist, you’ll own the project management and execution of customer onboarding. You’ll partner closely with our Customer Success Manager to ensure new clients experience a smooth, timely, and well-structured launch. From kickoff to steady state, you’ll be the key driver of internal coordination and external communication.

This is a customer-facing, detail-oriented role that’s ideal for someone who thrives on keeping projects moving and making customers feel confident, informed, and supported.

Key Responsibilities:

• Lead the Full Onboarding Lifecycle: Manage the entire onboarding lifecycle for new clients, ensuring successful account setup, product implementation, and initial customer training.
• Be a Cross-Functional Connector:
  • With Sales: Work closely with the Sales team to ensure smooth transitions from closed deals to onboarding, ensuring customer expectations are set properly and project requirements are aligned.
  • With Customer Success: Align with the broader Customer Success team to ensure continuous post-onboarding support, identifying opportunities for customer retention and expansion.
  • With Product: Partner with the Product team to ensure that customer feedback is captured during the onboarding process and to advocate for product improvements based on client needs and challenges.
• Own Project Management & Account Setup: Take ownership of all aspects of client account setups, working with customers to ensure correct configurations, integrations, and customizations of the platform. Manage the timeline, resources, and milestones to ensure timely delivery of onboarding goals.
• Deliver Customer Training & Support: Provide hands-on training and support, including live sessions, personalized training materials, and self-service resources (such as customer-facing documentation, training videos, FAQ’s etc.), ensuring customers are comfortable using the product from day one.
• Optimize Process Optimization & Reporting: Continuously assess and improve the onboarding workflow, making adjustments based on customer and internal feedback, and key onboarding success metrics (e.g., time-to-value, churn rates, initial usage, onboarding scores etc.). Ensure processes scale with company growth and product updates and report out insights to the leadership team.

👩‍💻Skills You’ll Need To Bring:

• 2-5 years of experience in customer-facing roles (onboarding, project management, customer success, training) in B2B SaaS or GovTech, ideally collaborating with Sales and Product teams
• Seed-round to Series B startup experience
• Proven ability to manage multiple projects and customer accounts with excellent attention to detail
• Exceptional communication skills - clear, proactive, and confident with both customers and internal teams