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Interested in this role? Contact Susanna at [email protected]. Looking forward to hearing from you!

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About Rynse:

Rynse is a fleet management software for government and enterprise organizations to handle all their vehicle services. We offer compliance tracking, expense management, and innovative payment solutions to create a system of record for vehicles. The Rynse platform enables a robust network of vendors to choose from, real-time data transparency, and tailored billing options for all fleet related services. Rynse is backed by a fantastic set of top-tier early stage funds including Autotech Ventures, Founder Collective, and Correlation Ventures.

Overview:

We are seeking an experienced Customer Success Manager, who is passionate about helping clients use the full potential of our product offerings. Reporting to the Chief Revenue Officer, you will be instrumental in keeping our portfolio of customers happy, retaining and expanding our business revenue, refining our selling process, and shaping our future product for our government vertical.  The ideal candidate is a self-starter with a growth mindset who thrives working in a fast-paced, scaling work environment.

What You’ll Achieve (Responsibilities/Tasks):

• Own all revenue-retention operations and build the strategy for the company's annual ARR renewal targets
• Drive continued product utilization and revenue by ensuring there are no unnecessary delays in customer deliverables, and continuing to sell the customer on why implementing and utilizing Rynse is a high-value initiative
• Drive upsells and cross sells by presenting expanded capabilities to clients, contributing to net revenue over the first fiscal year
• Leverage your domain expertise to help strategize and build CS playbook: relationship management, handoff processes, how to cross-sell new services
• Act as a trusted advisor and strategic consultant as you guide customers through the Rynse platform and best practices
• Champion the voice of the customer internally when handling escalations, account priorities, etc.
• Lead business reviews with executives and technical leads and bring all the right people into the conversation.
• Become an expert in the full range of product features and capabilities
• Handle escalations, work cross functionally to resolve swiftly and entirely
• Work with customers to deeply understand their current workflow, pain points and priorities, and showcase tailored solutions to solve for those
• Work closely with the product team to ensure customer feedback is reviewed and prioritized. When necessary, help facilitate product workshops.
• Work closely with marketing to develop, establish, and direct strategies that assist with customer satisfaction and retention.
• Meet with customers in-person (approximate travel = 10-20%)

Skills You’ll Need To Bring: